Technical Support Channels
A 1–Hour Response Time Guarantee
We offer a one–hour response time guarantee for each ticket or email that you submit to our help desk support staff. We will quickly respond to all the general questions and forward right away the issue to our sysadmins if further assistance is required. If you take advantage of our Managed Services package, we will execute any of the included services at a time that has been agreed upon upfront.
An Outstanding Support Service
We’ll be at your disposal 24/7/365 to reply to any questions that you may have connected to our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need help tackling server administration procedures, you can examine our Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Area
We have equipped our Site Control Panel with a comprehensive knowledgebase, which features comprehensive explanations of its features and functionalities. In addition, we have created detailed video tutorials that will further reveal to you how to perform a certain task or resolve a typically encountered issue. All the educational articles and the tutorial video clips are readily reachable from each Site Control Panel section through the Help and Videos buttons situated in the upper right corner.