Although this isn't the mainaspect in order to distinguish a reliable cloud hosting company from a bad one and a reseller from a real supplier, having the option to call and communicate with a live person is an indicator that you aren't dealing with a one-person service provider and that you'll be able to get in touch with somebody if you need help. The telephone support for web hosting services may range from general to dedicated, therefore the issues which can be resolved with a phone call vary depending on the company. In most cases, these matters are more basic and feature billing or 1st level technical issues as more difficult problems generally need a support ticket where both you and the system administrators can follow the proceedings with a particular situation. Nonetheless, having the option to call your service provider will save you lots of time and efforts for the numerous small things that will eventually show up when you manage your web hosting account.
Phone Support in Cloud Hosting
All our cloud hosting plans include telephone support 14 hrs per day even on official holidays, which means that if you do not have an account yet, you will be able to give us a call and find out more about our services or if we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you will be able to call the number which is closer to you. If you're a current customer, we will help you in a timely manner with all the general and billing issues as well as with various technical issues in order to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person to get things done without delay. Certainly, some issues cannot be taken care of over the phone, so if this is the case you will be able to take advantage of our ticketing system.