In case you have a site, a problem may always show up and it doesn’t necessarily have to be related to the web hosting service itself. For instance, something can go wrong when you bring a web application up to date or some vital data could be edited or deleted by mistake. Whatever the essence of the problem might be, you will have to touch base with the client service team and ask them to retrieve a backup or to assist you in solving the problem that you’re experiencing. How timely they’ll do it will predetermine the length of time that your sites will be inaccessible. For certain websites such as community sites or e-stores, a continued outage duration can often mean lost customers and money. With this in mind, it’s pretty important that you use the services of a company that offers not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting for hours, or even all day, to receive a response to a client support ticket or an e-mail. Regardless of when you contact us, we will lend you a helping hand within less than sixty minutes with any pre-sales and technical questions that you might have. As a matter of fact, our real reply time almost never exceeds 20 to 30 minutes. Since we’re on duty 24-7, you’ll always receive support in a well-timed manner and we understand just how crucial this is in the online age. Soon after you contact us, we will respond to your questions. In case you experience any technical complication, we will deal with it for you, or we will supply you with all the required information if there is something that you need to do yourself.