When your web hosting supplier supplies live chat support, you are able to speak with an agent live and find out useful information or get a problem resolved in a timely manner. The advantage of using chat as an alternative to calling to consult with a live person is that you will need only a computer with world wide web access, so you won't pay any fees if you're in another country or state. In addition, it will be a lot easier to copy and paste info for instance domain names, usernames or error messages in other words details which are sometimes hard to share with the other side over the phone. The real-time chat is also a faster way to contact your hosting company's support team in comparison to using a ticketing system. What's more, in the event that some issue requires some more time to be resolved, you can do something different while you wait for support on the live chat, so you will not lose time - something that is impossible in case you are on the telephone.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the cloud plans that we offer and we will support you with almost everything in real time. If you do not have an account with us yet, we're able to provide you with more info about the plans to help you to get the most suitable plan. In case you are an active customer, we will be able to help you with any general or billing issue and with lots of common technical matters, for example an email address setup in a desktop email client. In case you cannot phone us for some reason or you are in a country where we don't have a local phone number, our live chat will be the best option to get in touch with us. Of course, some matters need longer time to examine and test, therefore you will have to open a support ticket to our technicians, however, we can save your time and assist you with a number of issues on the chat.