In case you’ve purchased a hosting plan and you’ve got some questions concerning a concrete feature/function, or in case you have stumbled upon some issue and you need assistance, you should be able to get in touch with the respective help desk support staff. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them aside from it or not, since the very best way to tackle a problem most often is to submit a ticket. This communication method makes the responses exchanged by both parties easy to track and enables the help desk team representatives to escalate the problem in case, for example, a server admin should interfere. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you will need to use at least two separate accounts to get in touch with the support team and to actually manage the hosting space. Constantly switching from one account to the other might sometimes be a headache, not to mention the fact that it takes lots of time for most web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud plans is not separate from the hosting account. It is included in our full-featured Hepsia Control Panel and you will be able to visit it at any particular moment with just a few clicks, without leaving your web hosting account. The ticketing system comes with a quick-search field, which will help you find practically any trouble ticket that you’ve posted in the past, if needed. Also, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to tackle a particular issue even before you open a ticket. The response time is maximum 1 hour, which goes to say that you can obtain prompt assistance at any specific time and if our support staff suggests that you do something within your account, you can do it on the spur of the moment without logging out of the Hepsia Control Panel.